Operations Manager

Operations Manager
  • Full Time
  • Hastings , South East
  • Posted 6 years ago
  • paid
  • £30,000 to £40,000

Jerwood Gallery

The award-winning Jerwood Gallery is situated next to the fishing beach in Hastings’ historic Old Town. It is an independently funded, not for profit gallery and the permanent home of the Jerwood Collection of 20th and 21st century British art.  The gallery also offers a diverse exhibition programme, showcasing the best of modern and contemporary British art designed to appeal to both visiting and local audiences.  Past exhibitions have featured: Rose Wylie, Gary Hume, Gillian Ayres, William Scott, Jeffery Camp, Basil Beattie and Marlow Moss.


The Jerwood Gallery is part of a family of organisations, under the banner of Jerwood, committed to supporting and nurturing excellence in the arts in the UK.  


The building designed by HAT Projects is a sensitive response to its context, of fishing beach, listed net huts and medieval Old Town. The Gallery has received a number of architectural awards including a RIBA national Award, a Civic Trust Award, and a Sussex Heritage Trust Award, as well as reaching the mid-list for the Sterling Prize ‘Building of the Year’.


Since opening in March 2012, the Jerwood Gallery has welcomed over 80,000 visitors, 60% of whom cited the Gallery as their primary reason for visiting Hastings. The Gallery is focussed developing itself as a cultural and creative hub for the region and establishing itself as a model art business.


 The Gallery features:

·         Seven galleries which display the Jerwood Collection and temporary contemporary exhibitions

·         Foreshore Gallery, a large contemporary space for temporary exhibitions.

·         External courtyard

·         Webbe’s at Jerwood, our first floor café

·         Shop

·         Studio Space


The gallery has an ambition to increase visitor numbers to become a resilient and self-sufficient organisation, through income generated by ticket sales and secondary spend in the shop and cafe. The gallery helps to support the year round visitor economy, much needed for Hastings and the surrounding area.


Gallery Operations Manager

This role offers an opportunity to join the senior management team of the Gallery, bringing your skills and extensive experience in order to fulfil a broad range of responsibilities.


The role is fundamental to the smooth and professional running of the Gallery. The successful candidate will be responsible for supporting the Director and delivering the efficient operational day-to-day management of the Gallery within budget. As part of the senior management team, you will provide leadership and be responsible for a wide-ranging brief – facilities management, people management and financial control. You will be highly organised, have excellent problem solving skills and a calm and confident approach and a proven track record in a public-facing business.  You will deputise for the Director on operational Gallery issues and be a core member of the senior management team.


This is a full-time appointment, which will qualify for a contributory pension scheme, life and health insurance after 12 months.  The Jerwood Gallery operates variable opening times to meet visitor demands, including evenings, weekends and Bank Holidays. It is essential that applicants be prepared to work flexibly to meet these operational needs.

Salary: c.  £30-40,000 (depending on experience)



Gallery Operations – Job Description


Job Title

Gallery Operations Manager

Responsible to:


Responsible for:

Education Assistant; Accounting Assistant (TBC) freelance technicians

Liaison with:

All staff and volunteers

General Public

Cafe franchise

Accountants and Bank

Cleaning, maintenance and IT contractors

Purpose of job:

To ensure the smooth and professional day-to-day running of the Jerwood Gallery

Main Duties and Responsibilities:

Gallery Management

To form part of the Gallery’s senior management team

To review and deliver the Gallery’s business plans and targets


Facilities Management

To arrange and manage day-to-day operation and maintenance of the Gallery

To manage the Gallery’s security systems ensuring all procedures are complied with

To oversee the maintenance contractors

To arrange and monitor cleaning to ensure that the Gallery is presented to a high standard at all times

To ensure that all insurances including business, public liability employer’s liability and exhibitions are in place

To enhance the visitor experience and appreciation of the art offering



To plan and manage the installation and de-installation of the exhibitions in all gallery spaces.  This will involve 2D, 3D, AV and other works.

To manage the transportation of works to and from the gallery.

To recruit and manage freelance technicians


Statutory Responsibilities

To manage routine facilities testing such as PAT tests, alarms and services ensuring that the Gallery complies with its statutory responsibilities

To ensure that the Gallery achieves the required licences and safety standards to comply with national health, fire and safety regulations thus ensuring the safety of the Gallery staff and the public

To maintain all statutory documentation including risk assessments, fixed asset register, Health and Safety policy, accident book and the fire safety log

To be an appointed licensee for the Jerwood Gallery

To ensure all licensing requirements are upheld by staff and contractors and that licences are up-to-date

In collaboration with other staff, be responsible for the implementation, monitoring and development of the Equal Opportunities Policy

To be a named first aider


People Management

To own and maintain all Gallery Human Resource policies and procedures

To support the Director and Gallery Development Manager in recruiting, training and developing staff and volunteers; preparing all necessary documentation

To ensure that all mandatory training is undertaken  

To maintain Gallery HR records within the current legal guidelines of the Data Protection Act



To ensure IT systems are maintained and licences current

To act as the first point of contact for IT queries from staff, assisting with software questions, troubleshooting basic IT problems

To act as the liaison between the Gallery and the IT support contractor



To work with the Director to develop and maintain appropriate financial systems to ensure effective budgeting and cost control of expenditure across the Gallery

To ensure accurate monthly payment of staff salaries

To liaise with our financial consultant and accountants to ensure the correct coding of invoices and accuracy of financial information and reports produced for the Director and the Gallery Board

To monitor the cash flow and budget


Friends of Jerwood Gallery

To work with the Director and Gallery Development Manager to embed the charitable activities of the gallery



To be the main point of contact with the café franchisee.


Education and Events

To line manage the Education Coordinator, overseeing the START scheme funded by the Prince’s Trust and other educational bookings.

To support the Gallery Development Manager to ensure the smooth running and effective operation of public events.



To represent the Gallery at events

To deputise for the Director on operational issues

Other duties commensurate with the general responsibilities and salary of the post

Essential Skills and Experience

Educated to degree level

Proven operational management experience in a comparable organisation

Strong leadership and people management skills  

Outstanding communication skills and experience of negotiating with contractors/suppliers

Experience of financial planning including cash flow and budgeting

Exceptional organisational skills with the ability to prioritise and juggle a wide ranging workload

A keen attention to detail

Strong IT and numerical skills, with good knowledge of Microsoft Word and Excel and experience of using databases

A practical approach to solving problems and making decisions

Person Specification

Enthusiastic with a readiness and flexibility to take on the challenges of the role – a can do approach with a willingness to ‘pitch in’ and motivate others to do likewise

A calm and confident approach

A self-starter, happy to work independently or as part of a team to see things through

A commitment to the overall aims and success of the Gallery

Terms and Conditions

Permanent contract (subject to a 6 month probationary period)

35 hours per week, including some weekend and evening working

Pension scheme, life assurance and healthcare (after 12 months continuous employment)

5.6 weeks holiday p.a. including Bank Holidays


Please send your CV with a supporting letter addressed to Liz Gilmore, Director, to info@jerwoodgallery.org by 5pm on Thursday 27 February.

Interviews for shortlisted candidates will be held on Friday 7 March.

To apply for this job email your details to info@jerwoodgallery.org

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